Privacy Policy

Kalinzu Ecolodge (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or interact with our services.

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1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Nationality and country of residence
• Booking and reservation details
• Special requests or preferences
• Payment-related information (processed securely via third-party providers)

We may also automatically collect non-personal information such as:

• IP address
• Browser type and device information
• Pages visited and time spent on the website

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2. How We Use Your Information

We use the information we collect to:

• Process reservations and inquiries
• Communicate with you regarding bookings or services
• Provide personalized guest experiences
• Improve our website and services
• Send updates, offers, or promotional communications (only if you opt in)
• Comply with legal and regulatory obligations

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3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

• Trusted service providers (e.g. booking systems, payment processors)
• Government or regulatory authorities where required by law

All third parties are required to protect your information and use it solely for the intended purpose.

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4. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and analyze website traffic. Cookies help us understand how visitors interact with our site and allow us to improve functionality.

You may choose to disable cookies through your browser settings, though this may affect certain features of the website.

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5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

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6. Your Privacy Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for marketing communications at any time

Requests can be made by contacting us using the details below.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies separately.

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8. Children’s Privacy

Kalinzu Ecolodge does not knowingly collect personal information from children under the age of 18. If you believe such information has been provided, please contact us immediately.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us here: